SHIPPING
Do you ship internationally?
Yes, We do ship internationally. But please check your country's customs rules before placing the order. We are not responsible if your package is seized by your nation's customs.
How long does shipping take?
Small package:
7 days in Asia
14-30 days to America, UK.
14-30 days to EU
EMS takes about 7-14 days to ship worldwide.
(Unstable under COVID era now )
Will I be charged for taxes?
No, there won't be taxes charged on our website.
Please be noted the import tax rule according to your local customs regulations.
Where can I see my tracking number?
The system will send you the shipping confirmation email with the tracking information to your email which is registered on our website once we process your order. Be noted that you might not use the same email that you normally use here. Do check the registration email you use to shop here.
Why has my tracking info not been updated since the package arrived in my country?
The Airmail package (RA/RG type ) is economic shipping. It only updates when there are issues such as customs inspection. Please feel safe if it only shows it arrived in your country. If it still has not arrived after 30 days after landing, it might get returned. Please contact us for further help.
RETURNS
What is your returns policy?
All products are inspected before dispatch, we only accept product defects.
Do you refund?
We will refund your money after we kindly receive your return. Minus shipping fee.
What will happen if customs return my package?
Sometimes Customs office might reject and return your order seeing it as weapon parts. We will refund the full payment minus the shipping fee once we have it back.
If the package is opened and causes damage to the product. We can only refund 90% of the payment of the product due to the damage, please be noted.
We can also arrange the shipment again (shipping fee needed) for you.
Still got questions? Contact us>
PAYMENT & WARRANTY & TERM OF USE
What forms of payments do you accept?
Paypal is the only option so far.
What are your warranty terms & conditions?
Our products are guaranteed fully functional in normal weather conditions. Full refund if malfunction happened.
Term Of Use:
All the products are made and designed for Airsoft use. Any modification of structure, exterior, appearance, or painting, marking, or wiping the cover/instruction on the merchandise may lead to violating your nation's law regulation. Customers shall bear the full legal liability after the modification.
消費者使用條款:
本商店販售之商品皆為空氣軟式玩具使用，無任何火藥擊發金屬彈丸功能。消費者在本產品出廠後上的任何結構上的修改、外觀商品貼紙造型抹除後的彩繪、雕刻等任何改變產品出廠外觀及內構導致違反該國法律皆屬消費者個人行為且須擔負相關之法律責任並與本商店無關，本商店已在此盡告知義務。
FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked: